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Shipping & Returns

YOU MUST BE AT LEAST 21 YEARS OF AGE TO PURCHASE ANY TOBACCO RELATED PRODUCTS.  PLEASE CHECK LOCAL LAWS BEFORE ORDERING.

 

WE USE VISA, MASTERCARD, AND DISCOVER CARD.

 

WE DO NOT USE PAYPAL, AMERICAN EXPRESS, OR GIFT CARDS. WE APOLOGIZE FOR ANY INCONVENIENCE THIS MIGHT CAUSE.

 

Shipping

For a better understanding of how Shisha City ships out your orders, read the way we do things below.

Hours (CST)

Monday: 11am to 8pm

Tuesday: 11am to 8pm

Wednesday: 11am to 8pm

Thursday: 11am to 8pm

Friday: 11am to 8pm

Saturday: 11am to 8pm

Sunday: 12pm to 5pm

Keep in mind you can call at any time to leave a message and we will get back to you as soon as possible (314-258-1613)  Another way to contact us is via email (shishacitysales@gmail.com).

Ordering

Upon placing an order on the website and checking out, your card is charged.  You should receive a confirmation email.  At that point, we observe the order and pack it.  Once your shipping label is made, the tracking number is automatically sent to you when we complete the whole order.

Please note that if your order is of an amount that is over $200, we at Shisha City will require more information to verify that the purchase is secure against potentially fraudulent activity. For more information about our authorization policy, read up on it right here!

Delivery

We drop our packages at FedEx and USPS by 4:30pm(CST).  Exceptions cannot be made as a result of last pick up for USPS being at 5:30pm(CST).  Once this time passes, your order will be sent the following day.  If authorization is needed, we ask that you send that over before 3:00pm(CST) to give us time to package it before delivery time. 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  The state of Missouri is excluded from our shipping list, however we do offer solutions for Missouri residents upon request.

Please also note that the shipping rates for many items we sell are weight-based.  To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Returns Policy

You may return most new, unused items within 14 days of delivery for a full refund, less a 15% restocking fee. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 



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